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Technology Support Specialist

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Please see Special Instructions for more details.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. *If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.*

Posting Details

Classification Information

Position/Classification Title Technology Support Spec
Classification Type SHRA
Position required to work during periods of adverse weather or other emergencies: No
Minimum Experience/Education

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

Experience with Banner Student (at least 2 years), Workflow, WebFOCUS, Degree Works, and UNC Online.

Required License or Certification

Position Overview

Primary Purpose of Position

The primary purpose of the position is to serve as a Technical Support for the Registrar Office responsible for technical and analytical work for the office. In general, the person in this position provides diagnostics and maintenance of supported systems; technical support of Student Banner, Workflow, WebFocus, Degree Works, Online graduation application maintenance, and UNC Online management on matters related to technology support and planning; and, generates scripts and reports for the Registrar’s Office.

Primary Function of Organizational Unit

The primary purpose of the Office of the Registrar is to provide support service to
students, faculty and staff in an efficient and timely manner. Responsibilities and
activities included in these support services are certification of enrollment status,
withdrawal of students from classes, honoring transcript requests, maintaining
academic records.

Work Hours Monday - Friday 8am to 5pm

Key Responsibilities and Related Competencies

Required Competency Technical Support
Duties

• Independently resolves complex problems through advanced analysis related to Banner Student, workflow, WebFOCUS, Degree Works, and UNC Online.
Knowledge of other work specialties and the ability to integrate this knowledge to develop and communicate solutions.
Communicates solutions to technicians, analysts, other specialists, and other affected personnel to aid their future problem solving ability.

Required Competency Technical Knowledge
Duties

• Demonstrates thorough knowledge of technology principles and terminology associated with the area of responsibility, including Banner Student, Workflow, WebFOCUS, Degree Works, and UNC Online

Required Competency Planning and Organizing
Duties

• Directs or participates in studies of new and existing special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis.
• Develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service with external vendors and university community.
• Develops information system documentation to support efficient operations.
• Prepares reports via WebFocus and other programs and written findings and recommendations.
• Forecasts for the office related to current and future growth through problem analysis of Student Banner technical problems, WebFocus, and other technical systems within the Registrar Office.
• Provides updates to Registrar regarding technical projects ensuing meeting scope and timeframes, including DegreeWorks, upgrades, and other updates and maintenance issues.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems.
• Ensures the system design fits the needs of the users.
• Plans, organizes and conducts business process of Registrar functions reengineering/improvement projects and/or reviews of significant or specific to University.

Required Competency Technical Solution Development
Duties

• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
Researches and implements appropriate new technologies.

Position Information

Working Title Technology Support Specialist
Competency Level Contributing
Position Number 000321
Hiring Range $52,000 - $56,825
FLSA Exempt
Position Type Staff
Appointment Type Permanent - Full-time
FTE
If Time Limited, Appointment Length

Posting Detail Information

Posting Number SPA0925
Open Date 01/02/2018
Close Date 01/19/2018
Special Instructions to Applicant

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How many years of experience do you have working with Banner software?
    • None
    • Less than 1 year
    • 1 - 2 years
    • 3 - 4 years
    • 5 years or more
  2. * Please indicate your skill level in the support, installation, security, testing, and maintenance of Banner and/or other ERP applications (i.e. Workflow, Touchnet, WebFocus).

    (Open Ended Question)

  3. * Please indicate how you learned of the vacant position for which you are applying.
    • NCA&T Website
    • UNC System Job Board
    • Indeed.com
    • NCA&T Employee
    • Chronicle of Higher Education
    • Inside Higher Ed
    • Higher Education Recruitment Consortium
    • Other_____________

Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter
  3. Certificate of Release or Discharge from Active Duty (DD-214)